Front Office Concierge
We're Here to Help
The Front Office Concierge department is handling your calls and client support. Below you will find ways we assist you, including making payments directly on this page.
How Our Front Office Concierge Supports You
The Dominion Tax Partners Front Office Concierge team is your primary point of contact for support, guidance, and coordination. We handle administrative and client support needs while ensuring you are connected to the right professionals at the right time.
New Client Onboarding
We assist new clients with onboarding, answer initial questions, and guide them through the next steps to get started smoothly.
Click Get Started for more helpAppointment Navigation
We help current clients schedule, reschedule, and prepare for appointments, ensuring a smooth and organized experience.
Technical Support & General Case Questions
We provide basic technical support and answer general, non-advisory questions about your case status or client experience.
Billing & Payment Assistance
We answer billing questions, assist with payments, and help clients understand or manage available payment plan options.
IRS Refund Navigation
We assist clients with navigating the IRS refund process, including how to check IRS refund status and understand IRS updates.
Connection to Back Office Tax Professionals
When advanced or specialized assistance is required, we connect you directly with the appropriate back office tax professional.
Make a Payment
For your convenience, clients can make payments directly on this page. You do not need to access the client portal to submit payments.
Pay Your Initial Deposit
Submit your deposit securely to get started. Quick, safe, and straightforward.
Pay Your Final Invoice
Make a payment for your final invoice securely and conveniently right here.
All invoices include secure payment links. This page is provided for convenience. If you have any questions, contact the Front Office Concierge by phone or text for assistance.